Frequently Asked Questions
Everything you need to know about your gear and our service.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days via our specialized freight partners.
What is your return policy on worn athletic apparel?
We offer a 30-day return window for all items. However, for hygiene and safety reasons, athletic apparel and footwear must be in original, unworn condition with tags attached to qualify for a full refund.
Do you offer warranties on professional-grade gear?
Yes, most of our technical equipment and high-performance gear comes with a manufacturer's warranty. Specific details can be found on the individual product pages or by contacting our support team.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your gear's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or calling our customer service line.